Exceptional staff at direct telecom

I have been with this company now for many years. They have always responded quickly to my telephone calls and emails and have always resolved any problem or query I have had. I am so pleased they have all these helpful and polite people on their staff. Well done all.

Thanks for the great service

Just a quick email to compliment your company on the rapid response to repairing our landline.

We reported on Wednesday 6 June that we had no dialing tone. The following day engineers visited our house (which is out the campo) and within 30mins the repair was complete and we are back in contact with everyone.

Thanks for the great service. We are pleased with the service from DT and would recommend your company to anyone in the future.

Michael Russell.
Cruz de Algaida

Thank you!

Hi Nicole...Just to say thanks to you and the team for making the move quite easy. I was back on line within 24hours ...(with a little help from the tecnicos as I have forotten my WEP key. !).

I have now advised Europa network of the cancellation.


Thanks for your help,
Lesley barlow

Thank You!

We would like to thank you all for your speedy and courteous response to our recent problem with our phone line. Within 24 hours of the first report with some call backs from your staff our phone was fully functioning once again. Thank you so much.

Every word of praise, justified!

Dear Marcel,

I really cannot thank you enough -- nor compliment you enough -- for your help
when our router recently failed. Your concerned response was stunning ... and
was everything anyone could ever have asked for. It fully justified every word of the praise we had heard about Direct-Telecom and the service DT delivers.

We really are full of admiration, so very grateful ... and so glad we made the change
from our previous ISP.

With all best wishes,

John C, Estepona, Málaga

Thank you!

Thank you for handling my application so quickly, and for advising that the ADSL department has already amended the account to the new DT Total package.
Thank you for the professional assistance and help provided with this application.

CJ, Mijas Costa

Assistance with dTmedia

I am not the most literate person in relation to computers. So when I read that DT were introducing a new service where you could watch TV programs on your computer or TV I decided to try it out. At first I had a problem getting connected, so contacted DT technical dept. A gentleman called Miguel contacted me and gave me first class advice on how to gain access in language I could understand (no computer jargon). By following what he told me I was "up and running" in no time and received a very clear picture way beyond my expectations. I now cannot wait for the launch of the STB (Set Top Box) please note, I can even use the jargon now.
I am of the opinion that by taking time and ensuring that they are providing a top class product and service DT are again on a winner and will continue to attract customers old and new to join and enjoy their service.
Regards
Bill

Decided against my better judgement to leave direct telecome and so switch providers ,,after almost 3 frustrating weeks , the new provider did NOTHING , so arranged to return to DIRECT TELECOM..within a few hours , service restored including internet and the telephone .Cannot fault the total professional manner of their staff.Well done and once again thank you...

EXCELLENT SERVICE AND PRODUCT

Hi
I have been with Direct Telecom now for 8 years on first arriving in Tenerife. I would not go to any other service provider. Service is always excellent from technical team and support team.

Well done on the new product DTmedia. Very good reception and excellent picture. Had a slight hickup with having browser still appearing on screen and after quick email to DT, Jo kindly called back hours later.

Keep up the good work and we have recommended your company to many people.

Regards

Harry

dtmedia

I have viewed the dt media site now each day since it was started , another great idea from a forward looking company . The picture quality is very clear and I have not experienced any problems. I expect more programmes will be added as and when you can. Keep up the excellent service which you seem to excel in.